I worked at the call center industry for five years. If not for anything else other than money, the job taught me a lot about discipline and punctuality. Despite what others think of being an agent as an extremely easy job, it really isn’t. One, it requires you to work at odd hours, shifting times. You, in short, work like someone who does hospital work. Not all people can adjust body clocks easily. Two, there are a lot of metrics involved. Bonuses are many but are hard to come by. Three, as we have Americans as bosses and clients, we go live by the American time as well – meaning everyone is expected to come in on time, and get paid their money’s worth by making sure every penny is clocked in. Integrated Time And Attendance in our workplace is state of the art technology. No more bundy machines that involved other friends clocking you in. Your office log/time-in is recorded on the front desk using your eCard or fingertip. That is your time in at work. And how finance computes pay. However, the time you log in the Avaya workstation and PC is your time for actual workload and that is how management/supervisors computes your metrics. For a long time before I resigned, I knew that the IT and Finance Dept were working hand in hand to streamline the process. I hope they got the system provided by TimeClockeShop.com

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