As an analyst, a huge part of my job is to be able to effectively do feedback and coaching to my agents. It involves a lot of motivational speaking, an effort to connect with my agent so we can bring a favorable outcome for his performance. The 360 degree feedback has been a product used by many employers and HR employees for many years. Recently, together with Right Key Coaching, it has been enhanced to be a better product with the goal being targeted on coaches. As an analyst for my account, this product would certainly help me coach my agents effectively. An agent’s performance is really reflected on his annual appraisal, so it is no surprise employers invest a big deal on their supervisors, leaders and analysts or coaches, and train them. This enhanced product of the 360 degree feedback is now focused on personal and lifestyle coaches, so I am sure this will be a must have on every HR department.

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